FAQs

1. Open your PVR app.
2. Press the ‘Return’ icon in the top right corner.
3. Report if you have any damaged or missing poles.
4. Tap your phone to the poles that you will be returning.  Press ‘Next’.
5. Confirm that the information is correct.
6. Tap your phone to the ‘Return Tag’ located on the PVR POSTER located by Inverted Rentals racks at Pole Vault Elite.
7. Confirm that you have no poles rented on the ‘My Poles’ page.

1. Open your PVR app, or just tap the pole you would like to ADD with your phone.
2. You will be brought to a screen asking if you want to Swap or ADD POLES.  Select ADD POLES.
3. You should now see the pole you would like to add in your ‘Cart’. Press ‘Next’  NOTE:  If you would like to take more poles you can tap them here.
4. Since you already have a billing interval you will need to rent poles with the same billing interval. Press ‘Okay’  NOTE:  If you want to have a different billing interval for this pole you can log out and create a new account using either your phone number or email (whichever one you didn’t use on your original account).
5. Read to make sure everything is correct.  Press ‘Confirm’.
6. You are now returned to the ‘My Poles’ page where you can view the poles that you are currently renting.

1. Open your PVR app, or just tap the pole you would like to swap for with your phone.
2. You will be brought to a screen asking if you want to SWAP or Add Poles.  Select SWAP.
3. On the ‘Poles Taken’ page, confirm that the pole you are TAKING WITH YOU is correct.  Press ‘Next’.  NOTE:  If you would like to take more poles you can tap them here.
4. Now tap your phone to the tag of the pole that you are RETURNING. Press ‘Next’.  NOTE: If you are leaving more poles you can tap them here.
5. Read to make sure everything is correct.  Press ‘Confirm’.
6. You are now returned to the ‘My Poles’ page where you can view the poles that you are currently renting.

No problem!  First you will need to set up an EMAIL account for you and your athletes to share.  It’s important to use an EMAIL account instead of a phone number, because email accounts are easier to share.  Once you have your account made, you can share that log in information with your athletes.  If you would like to ever change your password, it is easily done inside the app. You will also need to pre-fill the billing info. This can be done on a device logged into the PVR App with the account that will make the subscription. Pre-Fill Payment Link

Easy!  You just open your PVR app and you can see all the poles that you are currently paying for on the ‘My Poles’ screen.  NOTE: you will continue to be charged on the billing interval you have selected until the pole(s) is returned via the PVR app and your ‘My Poles’ screen shows that you have no poles rented.

You can rent your pole for as long as you would like!  Through Inverted Rentals (Pole Vault Elite’s rental pole program) you have two options, a monthly rental for $65/month (or with insurance for $100 a month) or a 1 week rental for $33.  If you are going to go over that amount of time, no worries, keep it as long as you want.  The card you have loaded into PVR will be charged the same amount every time that billing cycle starts over.

You can rent as many as you like!

Right now, we are a first come first serve operation.  You come in open your PVR app and start tapping poles that you would like to rent.  If you are driving from a long ways away and need to make sure that the pole you need is available, you can visit this LINK to see a live inventory of our rental poles.  If you email support@invertedrentals.com, there is a chance that they could set something aside for you, but there is absolutely no prepayment option, so you must use your PVR app to rent the pole(s) when you come in to pick it up.

Your subscription starts when you check it out via your PVR app.  You can confirm this by looking at the ‘My Poles’ screen to see the poles that you currently are paying for.  You can keep your pole as long as you want, but you will continue to be charged on the billing interval you have selected until it is returned via the PVR app and your ‘My Poles’ screen shows that you have no poles rented.

Unfortunately these things sometimes happen.  If your pole is damaged, broken, missing, or stolen, you will start the return process by selecting the ‘return cart’ in the top right corner.  Select that it is missing when prompted, and the card you have on file will be charged the replacement fee.  We encourage you to thoroughly read the Rental Agreement.  If your pole is damaged, broken , or stolen, you are responsible for the replacement fee.

If you do not get your pole back in time, you will be charged for another rental period of the billing interval you selected.  Either 5 days or one month.

You can check the status of a pole by clicking the button above, this LINK, or checking the Inverted Rental pole racks at Pole Vault Elite.  If you do not see the pole you need, or the one you need is checked out, you may inquire about us possibly purchasing it for you to rent by emailing support@invertedrentals.com.

You are not allowed to share poles.  The only person who may use a rented pole is the renter.

We require that our poles are transported in a hard sided container.  If you do not have one, you can get a corrugated tubing section at basically any hardware store for very cheap.

We can attempt to arrange a delivery option with you. Email support@invertedrentals.com to inquire about timing and the associated costs. If you have not already rented the poles, you will have to be available upon deliver to use the PVR app to create the rental subscription.

We may be able to arrange pickup for you, however, if we can’t get there before your subscription is set to renew you will still be responsible for the renew fees. To ensure your return is done in a timely manner we encourage you to return the pole to Pole Vault Elite facilities (where Inverted Rentals pole checkout and return is located). Email support@invertedrentals.com to inquire about timing and the associated costs.