Questions & answers

1. Download the PVR app (Apple | Google) and create an account with your email or phone number. Schools sharing an account: use your email.
2. At the rack, scan the QR code on the pole. The PVR app opens with it in your cart. Scan more to add more; swipe left to remove one. Tap Next.
3. Select your billing interval (how long each period is and how often you're billed). Tap Select.
4. Check the Checkout page, tap Confirm, and pay.
5. You're back on My Poles, where you see the poles you're renting.

Step-by-step guide

Right now we're first come, first served: you come in, open PVR and scan the poles you want. If you're driving from far away, check live availability. If you email support@invertedrentals.com there's a chance we can set something aside, but there's no prepayment: you still rent the pole in the app when you pick it up.

Check live availability or look at the Inverted Rentals racks at Pole Vault Elite. If the pole you need isn't there or is checked out, email support@invertedrentals.com and ask about us buying it for you to rent (new stock rental).

As many as you like.

As long as you like. Choose a 7-day rental ($33), a monthly rental ($65/month) or monthly with insurance ($100/month). Keep it past that? No problem: the card in PVR is charged the same amount each time the billing period starts over.

All prices

Your rental starts when you check out in PVR. You can keep the pole as long as you want, but you're charged every billing period until you return it in the app and My Poles shows no poles rented.

You're charged for another rental period of the billing interval you chose.

The PVR app charges 3% + $3 per transaction, on top of the rental price.

1. Open PVR and tap the Return icon (top right).
2. Report any damaged or missing poles.
3. Tap your phone to the poles you're returning. Tap Next, then confirm.
4. Tap your phone to the Return Tag on the PVR poster by the Inverted Rentals racks at Pole Vault Elite.
5. Check that My Poles shows no poles rented.

Open PVR: My Poles shows every pole you're still paying for. You keep being charged until a pole is returned in the app and the screen shows no poles rented.

1. Open PVR, or tap the pole you want to add with your phone.
2. Choose Add poles. The pole is in your cart (tap more to take more). Tap Next.
3. New poles use your current billing interval. Tap Okay.
4. Check everything and tap Confirm.

Need a different billing interval for the new pole? Log out and create another account with the phone number or email you didn't use the first time.

1. Open PVR, or tap the pole you want to take with your phone.
2. Choose Swap. On Poles Taken, check the pole you're taking (tap more to take more). Tap Next.
3. Tap your phone to the tag of the pole you're returning (tap more to leave more). Tap Next.
4. Check everything and tap Confirm.

Set up an email account for you and your athletes to share (email accounts are easier to share than phone numbers), and share the login with your athletes. You can change the password in the app at any time. Pre-fill the billing info on a device logged into PVR with the account that will make the rental.

No. Poles may not be shared: only the renter may use a rented pole.

Poles must be transported in a hard-sided container. No pole tube? A section of corrugated tubing from almost any hardware store works and is cheap.

It happens. Start a return with the Return icon (top right) in PVR and mark the pole as damaged or missing when asked. The card on file is charged the replacement fee: you're responsible for it if a pole is damaged, broken, missing or stolen. With the Monthly + Pole Insurance plan, breakage or damage has no replacement fee (return the broken pole). Please read the Rental Agreement.

We can try to arrange delivery. Email support@invertedrentals.com about timing and cost. If you haven't rented the poles yet, you'll need to be there at delivery to rent them in the PVR app.

We may be able to arrange pickup, but if we can't get there before your rental renews, you still owe the renewal. To return on time, we recommend bringing the pole back to Pole Vault Elite, where Inverted Rentals checkout and returns are.